top of page

Terms of Sale - Orbyt Ring from Sensio


Welcome to Sensio! These Terms of Sale (“Terms”) govern the purchase of our wearable Orbyt smart rings (“Products”) through our website and other authorized sales channels. By placing an order for our Products, you agree to be bound by these Terms. In the following Terms of Sale, "Sensio" refers to Sensio Enterprises Pvt Ltd, the creators of Orbyt smart ring and associated products sold for health and wellness, with their operational address at: Novel Office, #332 Thimmaiah Road, Vasanth Nagar, XHRX+5P Bangalore - 560052, India. 


1. Eligibility to Order & Use


If you are below 18 years of age, you are prohibited to use/ purchase/ contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and to the extent local laws are applicable.


2. Order Placement & Acknowledgment


Order Placement: You may place an order for our Products by following the instructions on our website or through authorized sales channels. All orders are subject to acceptance by Sensio.


Acknowledgment: Once your order is received, we will send you an acknowledgment email confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. Acceptance of your order and the formation of a contract of sale between you and Sensio will occur upon receipt of payment in full (as per applicable order value or offer) and upon our dispatch of the Products to you.


3. Dynamic Pricing Policy


Pricing: Prices for our Products are subject to change without notice. The price you pay will be the price displayed at the time you place your order. Prices may vary based on market conditions, demand, discounts, and other factors. Sensio reserves the right to offer promotional pricing as and when deemed appropriate and also withdraw them from time to time. 
Taxes and Duties: Prices displayed are exclusive of any applicable taxes and duties. You are responsible for paying any taxes, duties, and other governmental charges imposed on the sale or use of the Products.


4. Terms of Shipping


Shipping Methods: We offer various shipping methods, which may vary based on your location. Shipping options and estimated delivery times will be provided at checkout. If not indicated during checkout, you shall receive an email intimating you of your expected shipping date. 


Shipping Charges: Shipping charges will be calculated and displayed at checkout. You are responsible for all shipping charges associated with your order. 


Delivery: A tentative delivery date/time will be given in the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.
We will make reasonable efforts to ensure that your order is delivered within the estimated delivery time. However, we are not responsible for any delays in delivery caused by circumstances beyond our control.


5. Changes & Cancellations


Order Changes: If you wish to make changes to your order, please contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.


Order Cancellations: You may cancel your order before it has been shipped by contacting us. If your order has already been shipped, you may need to follow our Returns policy and process.


6. Damaged or Defective Orders


Inspection: Please inspect your order upon receipt. If you receive a damaged or defective Product, please contact us within 3 days of delivery.


Replacement or Refund: We will arrange for a replacement or refund of the damaged or defective Product, as appropriate. You may be required to return the damaged or defective Product to us. Also, Sensio shall use its discretion to assess if the product incurred damage before delivery and prior to unboxing it. 


7. Returns & Exchanges


Return Policy: If you are not satisfied with your purchase, you may return the Product within 7 days of delivery for a refund or exchange. The Product must be in its original condition and packaging.


Return Process: To initiate a return, please contact us at care@sensio-ai.in for return instructions. You are responsible for the cost of return shipping unless the return is due to our error.


Refund Process: Refunds will be issued to the original payment method within 7 days of receiving the returned Product.


8. Terms of Service


Usage: Our Products are designed for personal use only. Any commercial use of our Products is prohibited without our prior written consent.


User Conduct: You agree to use our Products in compliance with all applicable laws and regulations. You must not use our Products for any unlawful or prohibited purpose.


9. Limitation of Liability


No Warranty: Our Products are provided "as is" and "as available" without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation: To the maximum extent permitted by law, Sensio shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Products, even if we have been advised of the possibility of such damages.


10. Warranty


Warranty Period: Our Products come with a 12-month warranty against manufacturing defects from the date of purchase.
Exclusions: This warranty does not cover damage caused by misuse, abuse, accidents, or unauthorized modifications. Proof of purchase is required for warranty claims within the permitted time period.


11. Governing Law & Dispute Resolution


Governing Law: These Terms are governed by the laws of India, without regard to its conflict of laws principles.
Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the Courts in Bangalore, India. The arbitration shall be conducted in English.


12. Purchasing from Outside India


International Orders: We accept orders from customers outside India in the following geographies: Nepal, Bhutan, Bangladesh, Sri Lanka, Thailand, Philippines, Malaysia, Singapore, Indonesia, in Asia;
UAE, Israel, Saudi Arabia, Oman, Iran, Iraq, Kuwait, Qatar, Bahrain in the Middle East;
Egypt, South Africa, Nigeria, Algeria, Morocco, Ethiopia, Kenya, Ghana, Ivory Coast, Tanzania and Mauritius in Africa;
Albania, Croatia, Czech Republic, Hungary, Poland, Romania, Slovak Republic, Slovenia, Estonia, Latvia & Lithuania in Europe;

We may also ship to certain other countries in Asia, Africa, Middle East and Oceania. You may also enquire about sales in your country by writing to us.


International orders may be subject to additional taxes, duties, and customs fees, which are the responsibility of the customer. These may vary based on the location of customer, and the laws of their country of domicile.
Shipping: International shipping options and estimated delivery times will be provided at checkout. Delivery times for international orders may vary due to customs processing and other factors.


Returns: Customers outside India are responsible for return shipping costs, and any applicable taxes, duties, and customs fees. 


13. Order Cancellation by Sensio


Cancellation Rights: Sensio reserves the right to cancel any order at our discretion. This may include, but is not limited to, situations where the Product is out of stock, there are issues with payment processing, or there are errors in the order information.

Notification: If we cancel your order, we will notify you via email and provide a full refund to the original payment method. Sensio shall not be liable for any damages or losses resulting from such cancellation.
Contact Information:


If you have any questions or concerns about these Terms, please contact us at care@sensio-ai.in. Or you may write to us at:


Chief Business Officer,
Sensio Enterprises Pvt Ltd,
Novel Office, Queens Road,
Vasanth Nagar, Bangalore-560052, 
Karnataka, India
 

bottom of page